Knowledgebase : Technical Support - English

Experiencing any of the following

  • Vertical lines
  • Switching off
  • Locking up
  • Freezing

Or any other problems with your touchscreen display, use the following checklist to try and find a solution. If the problem continues, please submit a ticket via the Armagard Support Site for further help…

  1. Are you using the correct drivers for your touchscreen?

If you purchased your touchscreen enclosure on, or after, the 1st of August 2011view this resource – to download the correct drivers.

If you purchased your touchscreen enclosure before the 1st of August 2011view this information – to download the correct drivers.

For driver installation instructions – refer to this article.

  1. Is the cable that connects your PC to the screen connected correctly?

Armagard recommends checking the cable that connects the screen to the PC. Is it loose? If so, turn off your PC, reconnect the cable correctly then turn the computer back on. Does the same problem occur? If so, the cable that connects your screen and PC may be faulty.

  1. Is the cable that connects your screen to the PC faulty?

Armagard recommends that you try connecting your PC to another screen. Turn off your computer, remove it from the enclosure and connect to another screen. Does the same problem occur? If so, try replacing the cable.

  1. Have you checked that the problem is with the screen and not the PC?

Try connecting your PC to another screen. Turn off your PC, remove it from the enclosure and connect it to an alternative screen. Does the same problem occur? If so, your PC may be faulty and repair/replacement may be required. Contact your PC supplier.

  1. Does the screen work when connected to another PC?

If you have connected your PC to another screen and there are no problems, try connecting the ‘faulty’ screen to another PC. Does the same problem occur? If so, it may be that the screen is damaged or faulty and repair/replacement may be required. Contact your screen supplier.

  1. Is there any visible damage to the screen?

Armagard recommends that you check for screen damage. Can you see any cracks or scratches that may be affecting screen performance? To check if it is the screen that’s faulty, connect it to another PC. Does the same problem occur? If so, the damage to the screen may be responsible for the fault.

  1. Is your touchscreen unit suitable for the environment it’s in?

Your unit may not be suitable for the environment in which you have installed it. Visit the Armagard website and check the product description. Environmental conditions may be responsible for the screen fault. Submit a support ticket via the Armagard Support Site.

  1. Are your environmental control units operating?

If your unit has an air-conditioning or heating system, is it working? Your screen may be overheating or dropping below operating temperature (depending on the environment). Simply turn on your unit and check if fans and thermostats are working. If not, your environmental control unit may require repair/replacement. Submit a support ticket via the Armagard Support Site for further help.

  1. Problem not fixed?

If a solution was not found from the checklist, Armagard recommends that you submit a support ticket.